Customer Care
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Terms & Conditions

Service Usage

Following are the Terms and Conditions for use of the Movida Service. Please read them carefully. Access to and / or use of the Movida Service is subject to the following terms as well as all applicable laws.

These Terms and Conditions may be revised by updating this page. You are bound by such revisions and should therefore visit this page to review the current terms from time to time.


Movida Service or Service(s) shall mean the mobile payment service offered by the Service Provider in conjunction with Card Issuers in India. It enables Users to make payments through their mobile phones by using their debit, credit or prepaid card by linking it to their mobile phones. The details of the service provided are available on
Service Provider shall mean Movida India Pvt. Ltd. and/or its subsidiaries, affiliates and assigns.
User shall mean an individual using the Services provided by the Service Provider.
Billing / Utility Company shall mean the person or entity who may present to the User some or all the details of the bill through the Service and/or also accepts payments made by the User through the Service.
PIN shall mean a secret 6-digit number that is self-selected by the User at the time of registering for the Service. Its purpose is to secure subsequent transactions done by the User on the Service.
Merchant shall mean the person or entity who is selling goods / services to the User through the Service.
Aggregator shall mean the person or entity that is aggregating the goods / services of Merchants / Billing / Utility Company on the Service.

General Terms and Conditions

  • No User shall use this Service without understanding and agreeing to the Terms and Conditions for Service. By using this Service, the User hereby agrees and consents to these Terms and Conditions, which form the Contract between the User and the Service Provider. This Service shall be governed by such Terms and Conditions as may be amended by the Service Provider from time to time.
  • In order to access this Service, the User must be an individual of at least 18 years of age who can enter into a legally binding contract under the applicable law or a corporation, trust, association of persons which can enter into a legally binding contract under the applicable law. In case of a corporation, trust, association of persons, the User must be authorized to agree to these Terms and Conditions and to access, use and avail the Service.
  • The User authorizes the Service Provider to store certain bank account related information like card number, card expiry date, date of birth, any other similar information at the time of registration of the User. This would be used only for the purpose of effecting a transaction requested by the User in future which is authenticated using the mobile phone and the PIN used by the User. This authorization is valid only if the Service Provider adheres to the prevailing laws and guidelines laid done by the regulator and/or the card associations. In the event that User’s registration for the Service is terminated or expires, then in such an event the User’s Service transaction history will also be reset/deleted.
  • The User shall provide correct information to the Service Provider for availing the Service. In case of any discrepancy, in this information, the User understands that the Service Provider will not be in any way responsible for action taken based on the information.
  • The User authorizes the Service Provider to contact him/her on the registered mobile number for any matter related to the usage of the Service including but not limited to transaction alerts, supporting the User on how to use the Service, account management related information and prompting the User to complete certain transactions that have been interrupted due to network problems. With this, the User accepts the waiver of the ‘Do not disturb’ or ‘Do not call / contact’ for his registered number.
  • The User shall at all times maintain the secrecy of the PIN and other bank account related information like card number, card expiry date, date of birth, any other account related information.
  • The User agrees that the Service Provider is irrevocably and unconditionally authorized to act on any instruction which the Service Provider in its sole discretion, believes to have emanated from the User by the use of the PIN assigned to the User in relation thereto and the Service Provider shall not be liable for any loss accrued to the User by the misuse of the PIN and/or the mobile phone by unauthorized individuals.
  • The User shall be required to acquaint himself with the detailed process for using this Service and the Service Provider shall not be responsible for any error made by the User while using the Service.
  • The User shall ensure that there are sufficient funds (or pre-arranged credit facilities) in the User’s account for the purpose of carrying out a transaction as per the User’s instructions and the Service Provider shall not be liable for any consequence arising out of the Service Provider’s failure to carry out such instructions/complete the transaction due to the inadequacy of the funds and/or credit facilities.
  • The User acknowledges the fact that there could be connectivity problems or usage policies related to telecom networks due to which sessions opened with the Service Provider may get dropped before a transaction or a series of transactions is completed. In such cases, the Service Provider would, wherever possible and on a best effort basis, try to re-connect and allow the User to continue on the unfinished session. However, if not possible, the User recognizes that he/she may have to initiate a new session for which a charge may be levied by his/her telecom service provider based on the applicable per session billing rates. The telecom service provider of the User may levy charges for each SMS / Call / GPRS / USSD session and Service Provider is not liable for any dispute that may arise between such telecom service provider and the User.
  • The User shall be responsible for all transactions, including unauthorized / erroneous / wrong / incorrect / mistaken / false transactions made through the use of his/her mobile phone, SIM card and PIN regardless of whether such transactions are in fact entered into or authorized by him/her.
  • The User will be responsible for the loss / damage, if any suffered in respect of all such transactions.
  • The User confirms and agrees that the Service Provider shall not be held liable in any way for disturbances, technical or otherwise in the cellular network, phishing and non-receipt and/or User disclosure of the SMS messages to an unauthorized third party.
  • The User acknowledges that the Service Provider would, on a best effort basis, attempt to deliver transaction alerts, receipts, booked tickets or any such transaction or transaction status related information over a SMS. However, due to network congestion or any similar reasons, if SMS delivery gets delayed or fails it would be the User’s responsibility to call the Service Providers’ call center and check the status of the transaction. For transactions where tickets need to be delivered by SMS, the Service Provider would initiate or re-initiate a repeat SMS based on every request placed by the User at the Service Providers’ call center.
  • The Service Provider will not be responsible if the application is not compatible with or does not work on the mobile handset of the User.
  • The User shall be responsible to ensure that his/her phone is free of all malware or viruses at all points of time. The Service Provider will not be responsible for any loss to the User on account of some malware or virus in his/her phone.
  • The User shall use Service Provider’s service at his/her own risk and agrees not to blame Service Provider for any malfunctions developed on his/her phone subsequently.
  • The Service Provider may delay or reject payment processing of suspicious transactions or transactions which it may believe (at its sole discretion), involves fraud, misconduct or violate applicable laws, these Terms and Conditions or other applicable terms and conditions and policies of the Service Provider or specifically disallowed by the bank as per the prevailing guidelines laid down by concerned regulatory bodies and/or card associations.
  • The User shall not use the Service to process payment transactions in connection with the sale or exchange of any illegal goods or services or any other illegal transactions. In particular, the User shall not use the Service in connection with the sale or purchase of goods or services or other remittances that are prohibited under the applicable laws in India (including foreign exchange laws).
  • The Service Provider is entitled to record any communications between the Service Provider and the User and any such recording may be used as evidence in any proceedings or disputes involving Service Provider or its affiliates including Merchants for fraud or recovery related cases. Communications sent by means of email or SMS instructions from the mobile shall be treated as communication in writing. Each party waives any right it may have to challenge any such communication on the basis that it was prepared or sent or received in electronic form.
  • The Service Provider may establish general practices and limits (in addition to any limits imposed by regulatory bodies or card associations) concerning the use of the Service, including without limitation individual or aggregate transaction limits on the amount or number of transactions during any specified period.
  • The Service Provider reserves the right to suspend or terminate the User’s use of the Service at any time, in its sole and absolute discretion.
  • Users shall be personally liable for any and all costs, charges or liabilities of whatever nature arising from the Merchant offers/benefits, facilities or arrangements provided or made available to a User by a Merchant. Any tax or other liabilities or charges payable to the Government or any other authority or body or any participating establishment, which may arise or accrue to the User due to provision of the benefit of the Merchant offers being availed by the User, shall be the sole liability of the User. Tax deducted at source, if any, on the monetary value of the Merchant’s offer/ benefit availed by the User shall be payable by the User.
  • The Service Provider shall provide all services on an "as is" and "as available" basis and does not warrant or guarantee that any service made available by the participating Merchant and availed by the User:
    • Is free of errors or interruptions;
    • Will conform to the Users’ requirements;
    • Will always be available and reliable; or
    • Meets the Users’ requirements in terms of quality, performance, delivery, pricing, etc.
  • Any dissatisfaction regarding quality, pricing, delivery or non-delivery of services and/ or damage / defects in such services shall be addressed by the respective participating Merchant. The Service Provider shall not be held responsible for addressing any such disputes in any manner whatsoever.
  • User acknowledges that his/her data can only be shared with or used or analyzed by concerned business partners for the specific purpose of facilitating the transaction initiated by the User.
  • The Service Provider or its agents shall incur no liability if they are unable to effect any payment instructions on the payment date due to any one or more of the following circumstances:
    • If the instructions issued by the User is incomplete, inaccurate, invalid or delayed;
    • If instructions to make a bill payment is not received 3 business days before the billers due date;
    • If the bill amount paid by the User varies from the actual bill amount from the biller;
    • If the User’s bank account does not contain sufficient funds to cover the payment of the respective bill or the bill amount exceeds the overdraft limit, if any, granted to the User;
    • If the User chooses to make a bill payment through his credit card and the attempt to debit his credit card results in an authorization failure due to various reasons including but not limited to, sufficient limit not available, credit card in delinquent status, credit card in closed status etc;
    • If the funds available in the bank account are under any attachment, lien or charge;
    • If the bank refuses or delays honoring the payment instructions;
    • Due to refusal of the biller to receive the payment for any reason whatsoever; or
    • Circumstances beyond the control of the Service Provider (including, but not limited to fire, casualty, breakdown in equipment, communication line failure, power failure, lockout, strike, unavoidable accident, act of God, terrorism or threat of terrorism, riot, war or other enactment, issuance or operation of any adverse governmental law, ruling, regulation, order or decree, or emergency that prevents the Service Provider from operating normally).
  • The Service Provider when acting in good faith, shall be absolved of any liability in case:
    • The Service Provider is unable to receive or execute any of the requests from the User or there is a loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Service Provider;
    • There is any kind of loss, direct or indirect, incurred by the User, or any other person due to any failure or lapse in the Service which is beyond the control of the Service Provider; or
    • There is a lapse or failure on the part of any other service providers or any third party affecting the said Service and that the Service Provider makes no warranty as to the quality of the service provided by any such provider;
  • The Terms and Conditions are in addition to and not in derogation of the terms and conditions which the User has/may have entered into with the Service Provider and/or the bank (for facilities such as internet banking, mobile banking etc. in force by the bank) and the same are governed by the applicable laws in India.
  • Any dispute or claim pertaining to the Service and/or Terms and Conditions herein is subject to the exclusive jurisdictions of courts located in Mumbai.
  • The User agrees to indemnify, defend and hold harmless the Service Provider and its affiliates and their officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorney’s fees resulting from any violation of these Terms and Conditions (including negligent or wrongful conduct) by the User accessing the Service.
  • The User agrees that it has no objection whatsoever, to the Merchant/Billing/Utility Company providing its billing details to the Service provider.
  • User agrees that the Service provider will not be held responsible for the delivery of any service purchased by the User or the condition/quality of the service when it is delivered/provided. The Service Provider’s role is restricted to provision of information and Service only. All disputes regarding delivery / condition of services are to be taken up directly with the Merchant.
  • Any refunds due to non-delivery /rejection of services will be managed by the Merchant. Though the Service Provider, through its customer support team will liaise between the Merchant & User, the Service Provider will not be held responsible for the same.
  • Service Provider can modify these Terms and Conditions at any point in time without giving any prior notice to the Users. Users are requested to check the website for any changes.

Specific Terms and Conditions for Movie ticket booking:

  • Service Provider shall not be responsible for refunds in case User reaches late for the show, misses the show, the show times are changed by the User or other patrons with respective cinemas.

Specific Terms and Conditions for payments to Utilities (Bill Payments):

  • User agrees to provide his/her correct identification details as registered with the billing company.
  • User agrees to indemnify the Service provider from any liability due to incorrect information in this regard.
  • User also agrees to communicate any change in identification details as registered with the Billing/Utility Company to the Bank within the time specified by the Service provider.

Specific Terms and Conditions for payments to recharge prepaid balance (Telecom, Direct To Home TV & any other):

  • The User accepts that he/she will be responsible for keying in the correct details of the prepaid mobile/Customer Account number and amount for which prepaid mobile/DTH/any other recharge is requested.
  • In no case shall the Service provider be held liable for any erroneous transactions incurred, arising out of or relating to the User entering wrong details of the prepaid mobile/Account number, operator/service provider, circle and/or amount for the prepaid mobile/DTH/any other recharge request.
  • The Service Provider shall be responsible for only accepting payment from the User and communicating the request to Merchant. The User needs to confirm the validity or talk-time or airtime limit from respective principal service provider. The User acknowledges that there may be delays or deficiencies in service levels by third party service providers, for which the Service provider cannot accept any liability.
  • In case of using the Service for mobile recharge, value pack purchase, etc., the User agrees and notes that the value of the talk-time credited or the value pack enabled, etc. may differ based on different recharge values and terms of the telecom service provider. The User is expected to check this information with the telecom service provider prior to making the recharge/purchase using the Service and agrees that the Service Provider will in no manner be responsible for any issues or disputes that the User may raise in this regard.

Schedule of Charges:

  • Service provider currently does not levy any charges to the Users for the Services provided. However, Service Provider reserves the right to charge the User for the use of any or all of the Services. Such charges (if any) will be clearly communicated to User before confirming the transaction. Service Provider’s partners (Card Issuers / Merchants) may levy a fee for transactions happening using the Services. The same can be checked on their respective websites. Click here to view the website details of Service Provider’s partners.
  • User’s mobile network operators (MNOs) may levy a charge for usage of the mobile network. Users are required to check for this with their respective MNOs.

Website Usage

Use of Our Website

By using this website you agree to be bound by these “Terms and Conditions of Use” and if you use any goods or service from Movida or any of its suppliers you agree to be bound by the additional consumer terms and conditions and any specific conditions set out.

Website Compatibility

We support the following platforms and above as of date: PCs: Windows Internet Explorer version 7, Firefox Mozilla 1.5, Google Chrome 2; Macs: OSX version 10.3 on Safari browser. Support to browsers and versions may change from time to time.


We are committed to the highest standard and quality of information and every attempt has been made to present up-to-date, accurate information. However we give no warranty as to the accuracy of the information on this website and accept no liability for any loss damage or inconvenience caused as a result of reliance on such information.

Although we take all reasonable measures to ensure that the information provided to us by third parties is accurate and not defamatory or offensive we cannot control the content or take responsibility for pages maintained by external providers or linked pages.

We shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this website, or any material contained in it, or from any action or decision taken as a result of using this website or any such material.

Terms & Conditions of Use

We recommend that you install appropriate anti-virus software and any other necessary protective software before you download information from this website.

We do not accept responsibility for any virus or similar item contracted as a result of visiting this website or any other website and will not be liable for any loss, damage, costs, expenses or claims suffered or incurred by you or any person as a consequence of the presence of any virus or similar item on this website or any other website (whether linked or not to this website).


This website contains proprietary notices and copyright information, the terms of which you agree to observe and follow. Use of this website constitutes your acceptance of these terms and conditions, which take effect when you first use this website. We reserve the right to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.


You assume full responsibility for the protection of your computer system including computer hardware software and stored data of yours and that of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, trojan horses or other items of a destructive nature.

We will take reasonable steps to ensure that data transmitted electronically to us via the website or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the Information Technology Act, 2000 and other applicable laws. You accept the risk that data transmitted electronically to us via this website or otherwise may be intercepted before we receive it or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

We make no representations as to the security quality or propriety of any website which may be accessed through this website and accept no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased there from. Connected websites accessed through this website are independent websites over which we do not exercise any control whether financial editorial or of any other kind and are not in any way endorsed by us.

Data Protection

Movida India Pvt. Ltd. is strongly committed to preserving the privacy of its customers. The personal information that you enter into our website will be held securely and will not be used for any other purpose than to provide our services and products to you, for credit control and market research purposes. Except in these situations or as required or allowed by law or other regulation, we will not pass, disclose, rent or sell your personal information (other than any personal information which is already publicly available) to any third party without your prior consent.

You consent to us sharing such information, (including due diligence information) about you with any third party as may be reasonably necessary to enable that third party to carry out their work.

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use technologies such as data encryption, fire walls and server authentication to protect the security of your data. We, all of our staff, and any third parties we use to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.


Cookies are pieces of information that a website transfers to your computer’s hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.


Information contained in this website may contain technical inaccuracies or typographical mistakes. Information may be changed or updated without notice and any queries relating to the information including queries as to its currency and accuracy should be addressed to our general enquiries team.

Warranty and Liability

All information made available from within this website is provided "as is" for information purposes only and without warranty of any kind either express or implied including but not limited to any warranties as to non-infringement of rights merchantability or fitness for a particular purpose.

Copyright Notice

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code (together the "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on this website is owned controlled or licensed by or to us, and is protected by all applicable intellectual property rights and laws.

You are not permitted to print or download extracts from this website and no part of this website or its Content may be reproduced or stored in any other site or included in any public or private electronic retrieval system or service without prior written permission from us. Any rights not expressly granted in these terms and conditions are reserved.


These terms and conditions (including any non-contractual obligations arising out of or in connection with it) shall be governed by and construed in accordance with the laws of India and the parties hereto submit for all purposes to the exclusive jurisdiction of courts located in Mumbai jurisdiction.


"We/Us/Our" means Movida India Pvt. Ltd.;
"You/Your" means a Movida India Pvt. Ltd. customer, or a user or visitor to the Movida India Pvt. Ltd. website;
"Website" means the network location on the World Wide Web written in hypertext mark-up language (or other World Wide Web compatible language) format developed in accordance with these terms and conditions containing digital text, graphics, sound, and video which is our proprietary site stored on a server and accessed via the Internet, being identified as ‘‘.

Movida Mobile Application Licence Agreement

By using this Movida Mobile Application (this "Application"), you agree to be bound by this Movida Mobile Application Licence Agreement (this "Licence Agreement"). This is an agreement between you and Movida only. Movida is responsible for this Application and the content thereof.

Your use of these features and this Application is subject to the Privacy Policy and Terms & Conditions for use of Movida Service found on ("Movida User Agreement and Privacy Policy").

Service Provider.

The service provider of the Movida Service and the owner of the Movida Mobile Application is Movida India Pvt. Ltd. ("Movida") and/or its subsidiaries, affiliates and assigns.

Application Use.

To use the Application, you will need to download and install the Application on a mobile device running Android version 2.3 and higher. Thereafter you will need to register for the Movida Service using the Application. Movida grants you the right to use this Application only for your personal use on the mobile device that you own or control and as permitted by any terms of use required by the party providing the app store from which you are downloading this Application. You may not modify, copy, publish, license, sell or otherwise commercialise this Application or any information or software associated with this Application. You must regularly check for and, if available, update the Application software. You may not rent, lease or otherwise transfer rights to this Application. You may not use this Application in any manner that could impair any Movida site in any way or interfere with any party’s use or enjoyment of any Movida site. You must use the Application in compliance with all applicable laws and regulations.

You must comply with applicable third-party terms of agreement when using this Application (e.g. your wireless data service agreement or other third-party services you rely on to use this Application). Your right to use this Application will terminate immediately if you violate any provision of this Licence Agreement. Movida reserves the right to block access to or use of this Application. The party providing your mobile OS has no obligation whatsoever to furnish any maintenance and support services with respect to this Application.

Intellectual Property.

Movida owns, or is the licensee to, all right, title and interest in and to this Application, including all rights under patent, copyright, trade secret, trademark, or unfair competition law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. Other company, product, or service names mentioned in this Application may be trademarks of their respective companies.

You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from this Application and you will not remove, obscure or alter Movida’s copyright notice, trademarks or other proprietary rights notices affixed to, contained within or accessed in conjunction with or by this Application.

Disclaimer of Warranties.

This Application and the service(s) accessed by it are provided "as is" and "as available". Movida expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights, and any warranties regarding the security, reliability, timeliness and performance of this Application.

You download and use this Application at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of this Application.

Limitation of Liability.




You will indemnify and hold harmless Movida and its parents, subsidiaries, officers, directors, shareholders, agents and employees, from any claim, losses or damages that may arise in connection with a violation of this Licence Agreement, for which you are responsible.

Movida reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, but doing so will not excuse you of your indemnity obligations.

User Agreement and Privacy Policy.

When you access the Movida Service using a mobile device, we may collect and store sign-on data in connection with that device (including device ID) and geolocation data in order to provide our service. You understand and agree that Movida will collect and process your personal data, including your identity and location as a part of this service. Your personal data will also be requested and processed if you seek to register your Movida account through this Application.

The terms of the Movida User Agreement and Privacy Policy, including all agreements incorporated by reference, also apply to your use of this Application. To be clear, this Application will form part of the Movida Service you receive from Movida.

Movida reserves the right to make changes to this Application or Licence Agreement from time to time. Changes to this License Agreement will take effect after notification, unless the change relates to a change which we believe in our reasonable opinion to neither reduce your rights nor increase your responsibilities. Such changes shall be made without prior notice to you.

If you continue to use the Application after the expiry of the notice period, if any, you will be deemed to have accepted the change. If you do not agree to any change, please uninstall and discontinue using the Application.

Export Restrictions.

This Application or its underlying technology may not be downloaded to or exported or re-exported: (a) into (or to a resident or national of) Cuba, Iran, North Korea, Sudan, Syria or any other country subject to United States embargo or UN Sanctions; (b) to anyone on the OFAC list, US Treasury Department’s list of Specially Designated Nationals or on the US Commerce Department’s Refused Party or Entity List; and (c) to any prohibited country, person, end-user or entity specified by US Export Laws or other similar legislation.

Third-party Beneficiary.

Your mobile OS is a third-party beneficiary of this Licence Agreement, and, upon your acceptance, such third-party beneficiary will have the right (and will be deemed to have accepted the right) to enforce this agreement against you.

Data connection and charges

You shall be liable to pay the applicable data charges and any other charges as may be decided by your telecom/wireless service provider.

Your use of the Application is dependent on the internet service and mobile networks and so the quality and availability of the Application may be affected by factors outside Movida’s reasonable control.

Cinema booking ticket

You agree that while using the Application for booking cinema/event tickets, the seat layout indicated at the time of booking may not accurate. The actual seating allocated to you will be confirmed once you receive the sms for the confirmed ticket booking.

Governing law and jurisdiction

This License Agreement shall be governed in all respects by the laws of India. The parties hereby submit to the exclusive jurisdiction of the competent Courts at Mumbai, India which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter.


To uninstall this Application, please use the application manager provided with your device or otherwise consult your device manual.

Privacy Policy

This Privacy Policy covers Movida India Private Limited’s ("Movida") treatment of personally identifiable information ("Personal Information") and other data that Movida gathers when Users access/use the Movida Service and its related functionalities (collectively the "Services"). For the purposes of this Privacy Policy:

  • "access" means download, install, use, transact, browse or access
  • "Compulsory Information" means the User’s card details and pin
  • "Personal Information" means the User’s first name, last name, date of birth, mobile number, device ID and location details
  • "User" means any person who accesses or uses the Service
  • "Registration Information" means the Compulsory Information and Personal Information that must be provided by a User for the purpose of accessing or using the Service.

Collection and usage of personal information

  • Movida may receive and store any Personal Information that a User enters while accessing or using the Services, or which a User provides to Movida in any other way. Personal Information will or may include:
    • Registration Information which includes capturing of User’s mobile number, card number from which the payment will happen, expiry date of the card and date of birth
    • In case of Movida mobile applications the device ID will be captured additionally.
    • Other personal information regarding a User’s use of the Services, and browser information
  • Personal Information provided by Users will be used by Movida for such purposes as allowing User to register and  set up a user account, verify the User’s identity, complete transactions effectively by use of the Services and bill for products and services, respond to User’s request for service or assistance, perform market analysis, market research, business and operational analysis,  improving the Service, communicating with User about special and new features of the Service, operational and logistical notifications, and communicating with User about offers (through functionalities such as banners, alerts, notifications and others). Movida may also draw upon this Personal Information in order to adapt the Services to user needs, to research the effectiveness and benefits of the Services, and to develop new tools and functionalities for the same, to ensure adherence to legal and regulatory requirements for prevention and detection of frauds and crimes. Movida employs, or may employ, other companies and people ("Movida Vendors") to perform the above tasks on Movida’s behalf and Movida may need to share a Users’ Personal Information with them in order to do so. Movida however will not give Movida Vendors the right to use any User’s Personal Information beyond what is necessary to assist Movida, and Movida will require/has taken undertakings from Movida Vendors to provide a comparable level of protection for Users’ Personal Information.
  • When a User accesses or uses the Services, Movida automatically receives and records information on Movida’s server logs from User’s browser, mobile phone or mobile app, including User location, IP address, cookie information, and the page requested by User. Specifically in respect of the mobile application for the Service ("Mobile App"), Movida also uses session data, collected through cookies and pixel tags, to better understand how the Service (including through its various channels such as IVR, USSD) or the Mobile App is navigated, how many visitors arrive at specific pages, the length and frequency of stays at the Mobile App, the variety of searches of the Mobile App’s database, the types of mobile phones used by visitors to the Mobile App and the internet protocol addresses from which visitors connect to the Mobile App. Movida treats all data obtained from the foregoing activities listed in this Clause 1.3 as non-Personal Information, except where Movida is required to do otherwise under applicable law. Movida may provide aggregate information to Movida’s partners (banks or merchants) about how Users collectively, use the Mobile App and the Services, so that Movida’s partners may be aware of frequency, numbers and activities of the Users on the Mobile App as well as understand how often people use the Mobile App and Services. However, for the avoidance of doubt Movida will not make specific identity references to any User in the provision of such aggregate information to its partners under this Clause 1.3.
  • Movida will neither rent nor sell User’s Personal Information to anyone. Movida may share User’s Personal Information only as described in this Privacy Policy.


Movida will only share Personal Information collected from Users as described in this Privacy Policy. Specifically, Movida may share Personal Information as follows:

  • With Movida’s clients who are the issuers of the payment card which was used for accessing or using the Service.
  • With companies and vendors (i.e. Movida Vendors) that help us to operate our business by providing services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
  • With third parties sponsors of promotions or contests in which Users may choose to participate
  • To comply with law or other legal obligations such as responding to subpoenas, including laws and other legal obligations (including outside a User’s country of residence
  • To respond to requests from public and government authorities including public and government authorities (including outside a User’s country of residence)
  • To protect our rights, operations or property, or that of the Users
  • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
  • With other companies that are affiliates of Movida, as allowed by law.
  • With a purchaser of Movida (or the majority of its assets), a merger or internal acquisition.
  • With the User’s consent


  • The Service and the Mobile App may use cookie technology to improve user experience on the Service and gather data for web site or mobile statistical reporting. Cookie technology does not capture individual email address or any Personal Information.
  • A cookie is a small piece of information sent by a web site or mobile app that is saved on a user’s hard disk by the user’s computer’s browser or on a user’s mobile phone. It holds information a site or an app may need to personalize a user’s experience and gathers web site or mobile statistical data, such as which pages are visited, what is downloaded, the Internet provider’s domain name and country that visitors come from and the addresses of sites visited immediately before and after coming to the website or mobile app. However, none of this is associated with a User as an individual and is measured only in aggregate.
  • To browse without cookies, a User can configure his/her browser or mobile phone to reject all cookies or to notify User when a cookie is set. (Each browser is different, so User should check the "Help" menu of his/her browser or mobile phone to learn how to change User’s cookie preferences.) A User’s experience of the website or the Mobile App may be different if User sets his/her browser or mobile phone to block cookies.


  • Each User’s Personal Information is protected by a password or a PIN number for privacy and security. It is User’s responsibility to prevent unauthorized access to User’s account and Personal Information by selecting and protecting his/her User password appropriately, and limiting access to User’s mobile phone or computer and browser by signing off after User has finished accessing his/her account.
  • On its part, Movida uses security technologies including firewalls and Secure Socket Layers to help protect the Personal Information collected from Users.  Our policies restrict access to Personal Information to those employees and service providers/Movida Vendors who need to know the information in order to provide the Service. Movida maintains physical, electronic and procedural safeguards to protect Personal Information.
  • While Movida endeavours to safeguard each User’s Personal Information to ensure that each User’s account information is kept private, Movida cannot guarantee the security of User’s account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of User information at any time and User understands, acknowledges and assumes this risk.


Movida may amend this Privacy Policy from time to time in its sole and absolute discretion. The terms governing use, collection and storage of Personal Information will be the terms prevailing at the time when such Personal Information is submitted or provided in any other way to Movida by the User. If Movida makes material changes in the Privacy Policy, Users registered at the time of such changes will be notified by Movida posting an announcement on our website/Mobile App or sending such Users an email. Users are bound by any changes to the Privacy Policy when they use the App or any of the Services after such changes have been first notified.


Users who have any questions or concerns regarding this Privacy Policy may send their queries via email to [email protected]. Movida will make every effort to resolve your concerns. Please allow at least 5 working days for us to provide a response.

© 2014 Movida India Private Limited

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